Frequently Asked Questions

Find quick answers to common questions about shopping at WearStoreBrand. Can’t find what you’re looking for? Contact our support team for personalized assistance.

Orders & Payment

How do I place an order?
Simply browse our collections, select your desired products and sizes, add them to cart, and proceed to checkout. We accept major credit cards, PayPal, and other secure payment methods. Learn more about payment options.

When will my payment be processed?
Payments are processed immediately upon order confirmation. You’ll receive an email receipt within minutes of completing your purchase.

Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After production begins, changes cannot be made. Contact us immediately at [email protected] if you need to make changes.

Do you offer international shipping?
Yes! While the US is our primary market, we ship worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Check our shipping policy for details.

Are prices shown in USD?
Yes, all prices on WearStoreBrand.com are in US Dollars (USD).

Shipping & Delivery

How long does production take?
Production times vary by product type:

  • Apparel (T-shirts, hoodies, jerseys): 1-3 business days
  • Standard shoes: 5-7 business days
  • Custom sneakers: 5-7 business days, may extend to 10-20 days for complex customizations

What are your shipping options?
We offer two shipping methods:

  • Standard Shipping: 7-14 days total (including production time)
  • Express Shipping: 7-9 days total (including production time)

Note: Sneakers may require additional time due to customization. Visit our shipping policy for complete information.

How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can monitor your shipment using our order tracking page or directly through the carrier’s website.

When will I receive my tracking number?
Tracking information is sent after production is complete and your order ships. This typically occurs within the production timeframes mentioned above.

What if my order hasn’t arrived?
If your order hasn’t arrived within the expected timeframe, first check your tracking information. If there’s no update or you have concerns, contact us with your order number for assistance.

Products & Sizing

How do I choose the right size?
We provide detailed measurements for all products. Visit our size guide for comprehensive sizing charts covering sport jerseys, apparel, footwear, and accessories. Measure yourself following our instructions for the best fit.

What if the size doesn’t fit?
Please refer to our size charts carefully before ordering. Due to our custom production process, we recommend contacting us immediately if you receive an incorrect size.

What products do you offer?
We specialize in:

  • Sport jerseys (Baseball, Hockey, Basketball)
  • Apparel (T-shirts, Hoodies, Sweaters, Caps)
  • Footwear (Shoes, Sneakers, Crocs)
  • Custom and personalized items
  • Seasonal and holiday collections

Are your products good quality?
Absolutely! We use premium materials and printing techniques for all our products. Learn more about our commitment to quality and how to maintain your items with our care instructions.

Can I customize products?
Yes! Many of our products offer customization options. Customized items may require additional production time, especially for sneakers.

Returns & Care

What’s your return policy?
Due to the custom nature of our products, please ensure you’ve selected the correct size and design before ordering. For defective items or errors on our part, please contact us within 7 days of delivery.

How do I care for my products?
Proper care extends the life of your items. Visit our care instructions page for detailed guidelines on washing, drying, and storing different product types including jerseys, printed apparel, and footwear.

Account & Support

Do I need an account to order?
You can checkout as a guest or create an account. Having an account makes it easier to track orders and speeds up future purchases.

Is my personal information secure?
Yes! We take data security seriously and use industry-standard encryption. Read our privacy policy to understand how we protect and use your information.

How can I contact customer service?
Email us at [email protected] or visit our contact page. We respond to all inquiries within 24-48 hours.

Still have questions? We’re here to help! Contact our team for personalized support.

By shopping with us, you agree to our Terms of Service and Privacy Policy.