At WearStoreBrand, we’re committed to delivering your custom-crafted products safely and efficiently. This policy outlines our production times, shipping options, and what you can expect from order to delivery.
Production Times
Each order is specially made for you. Production times vary by product type:
Apparel Items
T-Shirts, Hoodies, Jerseys, Sweaters, Caps: 1-3 business days
Our apparel items are printed and crafted with care to ensure vibrant colors and lasting quality.
Footwear
Standard Shoes & Sneakers: 5-7 business days
Custom Sneakers: 5-7 business days, potentially extending to 10-20 business days for complex customizations
Custom sneakers require additional time for personalization and quality control to meet our high standards.
Production begins immediately after your order is confirmed and payment is processed. Learn more about payment processing.
Shipping Options & Timeframes
We offer two shipping methods to suit your needs:
Standard Shipping: 7-14 Business Days
- Total timeframe includes production and delivery
- Most cost-effective option
- Tracking provided once shipped
- Available for all destinations
Express Shipping: 7-9 Business Days
- Total timeframe includes production and delivery
- Faster processing and priority handling
- Tracking provided once shipped
- Available for most locations
Note: Timeframes are estimates and begin from order placement. Custom sneakers may extend beyond these windows due to their personalized nature.
Shipping Destinations
Primary Market: United States
International Shipping: We ship worldwide! International orders may experience:
- Extended delivery times due to customs processing
- Additional customs fees or duties (buyer’s responsibility)
- Different carrier services based on destination
Shipping Costs
Shipping costs are calculated at checkout based on:
- Your selected shipping method
- Delivery destination
- Order weight and dimensions
The exact shipping fee will be displayed before you complete your purchase. There are no hidden charges.
Order Processing
- Order Placed: You receive immediate email confirmation
- Production: Your items are custom-made according to specifications
- Quality Check: Each item is inspected before packaging
- Shipment: Package is handed to carrier and tracking is sent
- Delivery: Your order arrives at your specified address
Tracking Your Shipment
Once your order ships, you’ll receive:
- Shipping confirmation email
- Tracking number
- Estimated delivery date
- Link to carrier tracking
Visit our order tracking page for detailed information on monitoring your shipment.
When will I get tracking? Tracking information is provided after production is complete and your order ships. This occurs within the production timeframes listed above.
Delivery & Signature
Most orders are delivered without requiring a signature. However, high-value orders or certain destinations may require signature confirmation for security.
Please ensure someone is available to receive the package or that you have a secure delivery location.
Delivery Issues
Package Not Received
If tracking shows delivered but you haven’t received your order:
- Check with household members or neighbors
- Look in safe delivery locations (porch, garage, mailbox)
- Verify the delivery address on your order
- Contact the shipping carrier
- Contact us if the package cannot be located
We’ll work with you to resolve the situation.
Damaged in Transit
If your package arrives damaged:
- Document the damage with photos
- Keep all packaging materials
- Contact us within 7 days of delivery
- Include your order number and photos
We’ll arrange a resolution quickly.
Wrong Address
Please double-check your shipping address before completing your order. If you realize there’s an error:
- Contact us immediately if order hasn’t shipped
- Once shipped, contact the carrier to request address correction
- Address changes may incur additional fees from the carrier
We cannot modify addresses after shipment.
Customs & International Orders
For international shipments:
- Packages may be subject to customs inspection
- Import duties, taxes, and fees are the buyer’s responsibility
- Customs delays are beyond our control
- Refused shipments due to customs fees cannot be refunded for shipping costs
Please check your country’s import regulations before ordering.
Holidays & Peak Seasons
During holidays and peak shopping seasons:
- Production times may extend slightly
- Carrier delays may occur
- We recommend ordering early for time-sensitive gifts
We’ll notify you of any significant delays affecting your order.
Undeliverable Packages
If a package is returned to us as undeliverable due to:
- Incorrect address provided
- Refused delivery
- Multiple failed delivery attempts
We’ll contact you to arrange reshipment. Additional shipping charges will apply for reshipment.
Questions About Shipping?
For specific questions about your order’s shipping status, visit our FAQs page or contact our support team at [email protected].
For sizing assistance before ordering, check our size guide. To learn how to care for your items once they arrive, see our care instructions.
